Cuyana is partnering with ThredUp to allow customers to turn their gently used clothes into Cuyana shopping credit.

Cuyana x ThredUp’s Clean Out service is designed to make cleaning out and earning brand credit as easy and convenient as it should be. Unlike peer-to-peer consignment, we do all the work for you including: inspection and photography, packaging and shipping, and marketing to help your items sell. There is no fee to use our service and we take care of the shipping costs to get your items to us. Once you send your items in, we’ll determine which items are eligible for consignment. When the 45-day consignment period has passed, we will let you know how much brand credit you earned. Any items that are not eligible for consignment will be reused or responsibly recycled. Due to the volume of Clean Out Kits we receive and to keep our service free of charge, we are unable to provide item level details through this program, including how many items were accepted and which items were accepted and which were not. But you can rest assured that we will give your items the best possible chance at a second life. Any items that are not eligible for consignment will be reused or responsibly recycled. If you would like your items returned to you, please select Return Assurance ($10.99 fee) when you order your Clean Out Kit and before we process your items. If you have any questions, please contact us at cuyana@thredup.com. 

• Visit our Trade In page to print out a digital label for use on any box, envelope, or bag.
• Have a Clean Out Kit from a store or online purchase? Be sure to activate it here. Click “Activate a Kit” and you’ll be redirected to an activation page. Provide your existing Cuyana account email to help avoid delays in receiving your credit from Cuyana. Type in your activation code (bag number) or the tracking number for your kit on the activation page. You’ll receive an email confirmation once your kit is activated.

Our Clean Out services are currently only available to customers within the 48 contiguous US states. We hope to expand to other states and countries in the future!

Please email us at cuyana@thredup.com with your bag number or kit tracking number and we’ll activate the kit for you.

Please check your shipping label for drop-off location: UPS or FedEx/USPS.

You can send in gently used women’s and kids’ clothing, handbags, shoes, and accessories from any brand. View a complete list of eligible items here.

All items should:

• Be clean.
• Have limited signs of wear, including pilling, fading and shrinkage.
• Have no damage, such as missing parts, rips, stains and odors.
• Have no alterations, including cut off labels or missing size information.
  
  

Please note: Only 50% of the items in the average Clean Out Kit meet ThredUp’s quality standards.

Together with their partners, ThredUp is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Items that are still in good shape, but don’t meet ThredUp’s quality standards are evaluated for inclusion in ThredUp’s Rescues program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by ThredUp’s vetted network of textile recycling and reuse partners.

You can view information regarding a specific Clean Out Kit and get updates here. We will also keep you updated every step of the way via email. You will receive notifications when we receive your bag, when your items are processed, and when you receive Cuyana credit.

Once you’ve mailed your kit, it can take up to 3 weeks to be delivered to ThredUp. Once your kit is received, it will take up to 4 weeks to process your kit.

There's no charge for digital Clean Out Kits and they are free to return. If you would like items that don’t get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items.

The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Some value brands are ineligible for a payout, but you can still feel good about sending them in. See a list of ineligible brands here.

Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). If you choose Return Assurance, those fees will be automatically deducted from any earnings. With a Cuyana Clean Out Kit, you’ll also earn an extra 15% bonus on your payout!

Please contact cuyana@thredup.com if you do not receive a gift card notification within 14 days of your completed kit email.

Each item has a 14-day return window. If your item is returned, it will be relisted and continue its consignment window. You will be paid out after the item sells if it is not returned for the second time.

Cuyana credit is store credit and can be used to purchase any items in store or online at cuyana.com. There is no time period in which you have to spend your Cuyana credit as it has no expiration date. Please contact cuyana@thredup.com if you do not receive a gift card notification within 14 days of your completed kit email.

If you would like any of your items returned to you, please contact cuyana@thredup.com and we can start the reclaim process. There is a small shipping fee for reclaimed items. Here’s how to get the most of your next Clean Out experience: Send in popular brands our thrifters know and love. Ensure items are in excellent condition. Only send clean and freshly laundered items. Don’t send items from our banned categories list.

Reach out to us at cuyana@thredup.com. Please note that all Cuyana customer service questions will be handled via this email.

ThredUp is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes, and accessories.